Privacy policy

Published on 6 November 2018

Your privacy matters to us. We’ve worked hard to ensure our practices meet the requirements of the EU General Data Protection Regulation (GDPR).

This privacy policy explains what information we collect from you and how it is used. It applies where we are acting as a ‘controller’ of your personal data – in other words, in circumstances where we determine how and why your personal information is used.

Definitions

Throughout this document, the terms ‘we’, ‘us’ and ‘our’ refer to the owners and operators of the website www.timetofeel.uk, Débora Tejera and Dominic Fenn, trading as Time to Feel.

What types of data do we process?

Our systems may collect the following types of data from you:

  • Information about your use of this website, such as your device or browser type, your IP address, which website or social media platform you clicked through from, which pages you visit and how long you spend on them
  • Your name and email address, if you choose to sign up for emails or post a comment on our blog
  • Information that you send us by private message or email, or via an online form
  • Information given to us verbally during private consultations
  • Information related to your purchasing and use of any of our products or services.

Why do we process this data?

We process this information:

  • To enable you to access and use our services
  • For security purposes, to protect against abuse of our systems
  • To personalise some aspects of our services and improve your user experience
  • To fulfil our contractual obligations to you
  • To provide you with relevant information, updates and offers by email
  • For research purposes, to help us improve our products and services
  • To maintain our own accounts and records as required by law.

What are our legal grounds for processing this data?

Our legal grounds for processing this data, as defined under the GDPR, are:

  • Consent – we ask for your consent before sending you any marketing by email. You may withdraw consent at any time, or change your preferences, by clicking the link at the bottom of any of our emails
  • Contract – we require some personal information in order to supply you with any products or services that you choose to purchase from us. We may use this information to send you emails about the product or service that you purchase
  • Legitimate interests – we process some personal data for legitimate business purposes; for example, to enable us to provide our services, to help us improve those services, to reply to enquiries, and to protect our business from risks.

Who do we share your data with?

We work with a small number of third-party service providers that may collect and/or process your data on our behalf.

These service providers fall under the following categories:

  • Hosting and email providers – companies that store and/or deliver our web pages, emails, videos, audio files and digital documents
  • Videoconferencing services – companies that enable live, private, face-to-face meetings over the internet
  • Payment processors – companies that take payments on our behalf.

Some of these companies are based outside the European Economic Area. We only work with companies that have provided adequate safeguards for the security of your data, as required by the European Commission.

We will not disclose your personal data to anyone else unless it is necessary for us to do so in order to comply with national or international law.

We never allow third parties to use your data for their own marketing purposes.

What about special category (sensitive) data?

Any sensitive information that you choose to disclose during or in connection with a one-to-one session with Débora will be kept strictly confidential. Some of this information may be stored, either online or offline, so that Débora can provide an appropriate standard of service under her contract with you. As a health professional, registered with the College of Psychologists in Spain, Débora has a duty to keep this information private and secure. It won’t be used for any other purpose.

What are your rights?

You have certain rights under the GDPR, including the right to have your information deleted. For more information, see https://ico.org.uk/for-the-public/

You can unsubscribe from our mailing list at any time by clicking the link at the bottom of any of our emails. Alternatively, you can ask us to delete your information manually by contacting us.

Children

Our products and services are aimed at adult users. We do not knowingly collect any information from or about persons under the age of 18.

Amendments to this policy

This privacy policy may be updated from time to time. You should check it occasionally to make sure that you are still happy with the details.

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